SHIPPING & RETURN POLICY
U.S. shipping only
Returns & Refunds
If you are not completely satisfied with your purchase, please contact Elsa’s Sweet Tooth Candles within 7 business days of receiving your order to request a return or exchange. Please include your full name and order number when contacting us.
To be eligible for a return, the item must be unused, unopened, and in the same condition in which it was received. Items that have been used, altered, damaged, or are missing parts for reasons not due to our error cannot be accepted for return.
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error with your order. Original shipping charges are non-refundable.
We will make every reasonable effort to ensure that our customers are satisfied with their purchases.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible and include your name, order number, and photos of the item and packaging so we can assist you.
Order Cancellations & Changes
If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request.
Once an order has entered processing or has been shipped, it can no longer be canceled or changed.
Elsa’s Sweet Tooth Candles reserves the right to refuse returns that do not meet the requirements outlined above.
PRIVACY
Privacy Policy
Elsa’s Sweet Tooth Candles respects your privacy and is committed to protecting the personal information you provide when visiting or making a purchase through our website.
This Privacy Policy explains how Elsa’s Sweet Tooth Candles (“we,” “our,” or “us”) collects, uses, stores, and protects information when you visit elsassweettoothcandles.com, place an order, contact us, or otherwise interact with our website.
Information We Collect
When you visit our website or make a purchase, we may collect information you voluntarily provide, including your name, email address, phone number, billing and shipping address, and order information.
Payment information is processed through the payment providers available through our website. We do not directly store your complete credit or debit card information.
We may also automatically collect certain information about your visit, such as your device type, browser, IP address, pages viewed, and interactions with our website. Cookies and similar technologies may be used to help operate and improve the website.
How We Use Your Information
We may use your information to:
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Process, fulfill, and deliver your orders.
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Communicate with you regarding your purchases or customer-service requests.
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Process returns, exchanges, or refunds.
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Improve our website, products, and customer experience.
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Send promotional communications when you have agreed to receive them.
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Help prevent fraud and protect the security of our business and customers.
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Comply with applicable legal and regulatory requirements.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers when necessary to operate our business, including website hosting, payment processing, shipping, order fulfillment, analytics, and other services used to operate our online store.
These providers may access information only as necessary to perform their services and are subject to their own privacy and security practices.
Cookies
Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand how visitors use the website, and improve the shopping experience.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website features.
Protecting Your Information
We take reasonable measures to protect the personal information submitted through our website. However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Your Choices
You may contact us to ask questions about your personal information or request that we update or correct information we maintain about you, subject to applicable law.
You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in those communications.
Third-Party Services
Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own privacy policies, and Elsa’s Sweet Tooth Candles is not responsible for the privacy practices of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, website, or legal requirements. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact Elsa’s Sweet Tooth Candles through the contact information provided on our website.
Website: elsassweettoothcandles.com
Effective Date: October 2026
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